Privacy Policy

Last Updated: June 1st, 2026

At NaturalWell, we respect your privacy and are committed to protecting the personal data you share with us in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

We collect information you provide directly to us when you interact with our brand:

• Personal Identifiers: Name, shipping address, billing address, email address, and phone number (e.g., when ordering online or via 1-800-NATURAL).
• Payment Information: Credit card details and transaction history (processed securely through encrypted third-party payment gateways).
• Device & Usage Data: IP address, browser type, and browsing behavior on www.naturalwell.ca collected via cookies and tracking pixels.

We use the collected data to optimize your wellness journey and business operations:

• To process, fulfill, and ship your orders (including verifying free shipping eligibility for orders over $100).
• To send transactional updates, customer service notifications, and promotional marketing. In accordance with Canada’s Anti-Spam Legislation (CASL), we will only send marketing messages with your express consent, and you may opt out at any time.
• To track the effectiveness of our marketing assets, such as our promotional QR codes.

NaturalWell does not sell or rent your personal information to third parties. We only share data with trusted service providers who help us run our business, such as:

• Shipping carriers (to deliver your natural wellness kits).
• Payment processors (to securely handle transactions).
• Marketing platforms (to manage our email newsletters).

We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your personal data. Please note that some of our service providers may be located outside of Canada, and your data may be subject to the laws of those jurisdictions.

You have the right to access, correct, or request the deletion of the personal information we hold about you. To exercise these rights, please contact our privacy officer through our website.

If you have any questions about this Privacy Policy, please contact us:

• Website: www.naturalwell.ca/contact
• Phone: 1-800.917.3057